Shipping Information

Please Note:

*** Remote Areas:** Please note that shipping to remote locations may incur additional costs.
Processing: We need 2-4 business days to process your order. Once shipped, you’ll receive a notification with your tracking link.
Shipping Times: Estimated times start from the date of shipping, not the date of order. Delays may occur due to customs clearance or address issues.
Taxes & Duties: Prices do not include import duties or local taxes. Your country's customs office may apply these additional charges upon arrival.
Packaging: For logistical reasons, items in the same order may occasionally be sent in separate packages.
Korea Orders: Please provide your Personal Customs Code (PCC) and name in Korean, ensuring your phone number matches your clearance code.

Need help?

If you have any issues with your delivery, please contact us at hello@janjiswim.com

Returns & Exchanges

Your satisfaction is our priority. If your order isn't quite right, we are happy to help you find the perfect fit.

We offer Store Credit or Exchanges for eligible items within 14 days of delivery. Please note that we do not offer cash or original-payment refunds.

Policy Details:

Condition: Items must be in original condition—unworn, unwashed, and with all tags and hygienic liners intact.
Swimwear Hygiene: For your safety and ours, swimwear with missing or torn hygiene seals cannot be returned.
Exclusions: Final Sale items (discounted 50% or more), beach accessories, and free gifts are not eligible for return.
Quality Issues: Returns are accepted for sizing issues, incorrect items, or manufacturing defects.
Shipping: Customers are responsible for return shipping costs unless the item is proven defective or incorrect.

If you need to return an item, please contact us at hello@janjiswim.com within 14 days of receiving your package.

Provide Info: Include your order number and a brief description of the issue.
Visual Proof: If the item is damaged or incorrect, please attach clear photos or a short video.
Approval: Once approved, we will provide the correct return address and instructions. Please do not send items back to the address listed on your shipping label.

Credit Issuance: Once we receive and inspect your return, your store credit will be issued via email within 14 business days.
Store Credit: This credit can be used toward any future purchase at Janji Swim and does not expire.
Non-Refundables: Original shipping fees, duties, and taxes are non-refundable.

Still need help?

We’re here for you. Reach out to hello@janjiswim.com and we’ll get back to you within 24–48 hours.

Get in Touch

We love hearing from you. Whether you’re looking for the perfect fit or have a question about your order, our team is here to help.

We typically respond within 24 hours, though please allow up to 2 business days during holiday periods.

If you haven't seen a response from us within the expected timeframe, please try the following:

Check your Spam/Junk folder – occasionally, our messages get filtered by mistake.
Whitelist us – add our email address to your contacts to ensure we land in your inbox.
Reach out again – if you’re still not seeing anything, please don't hesitate to send a follow-up to hello@janjiswim.com

We’re here to make sure your Janji Swim experience is seamless.