Refund policy

We want you to love what you ordered. If it isn't quite right, we offer store credit or an exchange on eligible items within 14 days of delivery. We do not issue refunds to the original payment method.

Eligibility

Items must be unworn, unwashed, and returned with all tags and the hygienic liner intact. Swimwear with a missing or torn hygiene seal cannot be returned. Final sale items (discounted 50% or more), accessories, and free gifts are not eligible.

How to start a return

Email hello@janjiswim.com within 14 days of receiving your order with your order number and a short note on the issue. If an item arrived damaged or incorrect, include a photo. Once approved we will send return instructions. Please do not ship anything back to the address on your label.

Return shipping and store credit

Customers cover return shipping unless the item was defective or incorrect. Once we receive and inspect the return, store credit is issued by email within 14 business days. Store credit does not expire. Original shipping, duties, and taxes are non-refundable.